Reference

What happy888 Does With Your Personal Data

When you open an account with us or make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, you share certain personal details with us — and you have every right to know how we handle them.

Data collected only for account and payment purposesNo sale of your personal information to third partiesAccess and correction rights available via live chatApplies to all Malaysia accounts where local law permitsCookie preferences managed from your browser settings
happy888 What happy888 Does With Your Personal Data
REACH OUR DATA TEAM

How to Contact Us About Your Privacy

If you want to review the data we hold, ask us to correct something, or request deletion of your account details, our support team is the right place to start. You can reach us through live chat on the site, by email, or through the in-app help section on mobile — all three paths connect to the same team who handle account and data queries.

Team online

Live Chat

Start a chat session directly from the lobby or account page. Our team can pull up your data record and walk you through any correction or deletion request during the session.

Email Support

Send your data request to our support address and include your registered account email. We aim to respond to all data queries within a reasonable timeframe in line with applicable obligations.

In-App Help

Open the Help section in your mobile account, select Account & Privacy, and submit your query there. The form goes straight to the same data support queue as live chat and email.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security practices here are built around the fact that your account wallet is connected to real payment rails — Touch 'n Go eWallet, Boost, GrabPay — so keeping your data safe is not an abstract goal, it is an operational necessity. Each layer below covers a different aspect of how we look after what you share with us. Players in Kota Kinabalu and across Malaysia can rely on the same data-handling standards regardless of which payment method or device they use.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby you visit. You can turn off non-essential cookies from your browser settings at any time without affecting your account access.

Account Security

Every login triggers an OTP sent to your registered number. If we detect a sign-in from an unfamiliar device or location, we hold the session until you confirm it — this protects your account wallet whether your last deposit came through Boost or FPX.

Data Retention

Active account data is retained while your account is open. Once you close your account, we delete personal identifiers and retain only the transaction summary required by financial record-keeping rules, then delete that too once the retention period ends.

Your Correction Rights

You can request a copy of your data, ask us to correct inaccurate details, or ask us to delete your record. Submit any of these through live chat or email and we will confirm receipt and next steps promptly.

Frequently Asked Questions About Our Privacy Policy

These are the questions our account holders ask us most often about data, cookies, access rights and how payment information is handled. If your question is not here, contact us directly through live chat or email and we will respond with specifics tied to your account.

We collect your name, email, contact number, date of birth and the payment details linked to your chosen method — such as your Touch 'n Go eWallet or GrabPay account reference — to verify your identity and process transactions.

We do not sell or rent your data. We only pass payment-related data to the processors — such as Touch 'n Go eWallet or Boost operators — that are needed to complete your deposit or withdrawal, and they are bound by equivalent data terms.

Send a request via live chat or email using your registered account address. We will identify your record, compile the relevant data points and share them with you within a reasonable timeframe under applicable law.

Yes. Submit a deletion request through live chat or the in-app Help section. We will remove your personal identifiers and retain only the minimum transaction summary required by financial record-keeping rules, which is then deleted once that period ends.

We use session cookies for login continuity and analytics cookies to see which parts of the lobby get the most visits. You can disable non-essential cookies in your browser settings without losing access to your account or payment features.

Payment credentials are never stored in plain text. Transaction references are logged for withdrawal verification, but your full e-wallet PIN or bank credentials are handled entirely by the respective payment processor, not by us directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.